File a Damage Claim

If your belongings were damaged, lost, or arrived late during a move handled by Gati Movers and Packers, this page walks you through filing a claim — what counts, what we need from you, and how soon we resolve it. Submit the form on the right or call +91 95401 60277 for direct help.

What is a Damage Claim?

A damage claim is your formal request for compensation when something covered under your moving contract goes wrong. As a family-trusted mover, Gati Movers and Packers carries transit insurance on every shipment — so most claims are settled through the insurance partner with our coordination. You don't pay anything for filing or processing.

Claims typically fall into one of four categories:

• Physical damage — broken furniture, cracked appliances, dented boxes with confirmed item damage inside.
• Missing items — items listed on your inventory that did not arrive at destination.
• Late delivery beyond agreed window — when delivery delays exceed the buffer in your contract.
• Wrong delivery / misplaced shipment — your items delivered to a different address.

When You Should File a Claim

Time matters. The sooner we know, the faster we can act:

• Within 7 days of delivery is the recommended window. Most insurance partners require notice in this period.
• At the time of delivery, if damage is visible. Note it on the Proof of Delivery (POD) BEFORE the driver leaves. Photograph the carton + damage.
• Within 48 hours of unpacking is ideal if damage was hidden (inside boxes that looked fine externally).

Even if you missed the 7-day window, contact us — we evaluate every case individually.

Documents You'll Need

Have these ready when you call or fill the claim form:

1. Original invoice / GST bill from Gati Movers and Packers (date, amount, GSTIN).
2. Inventory list signed by both parties at pickup.
3. Photographs of the damaged item, the carton/packaging it came in, and any visible exterior damage on the truck or carton.
4. Proof of Delivery (POD) with damage noted, if visible at delivery time.
5. Government ID (Aadhaar or PAN of the consignee).
6. Purchase receipt or value estimate for the damaged item (if available — helps speed valuation).

Step-by-Step: How Gati Movers and Packers Handles Your Claim

1. Inspect at delivery — Open at least one carton in each room before signing the POD. Note any visible damage on the POD.
2. Document with photos — Wide shot of the damaged item, close-up of the damage, photo of the carton and any tracking labels.
3. Notify us within 7 days — Call +91 95401 60277 or email [email protected]. Quote your booking reference number.
4. Submit the claim form with documents listed above. You can email scanned copies or upload via the form on this page.
5. Field inspection — Our claims executive visits within 3-5 working days to verify and assess the damage.
6. Valuation & offer — We share a written settlement offer within 7 working days of inspection.
7. Resolution — Once you accept, payment is processed within 7 working days. Repairs (where applicable) are scheduled with vetted partners.

Total target turnaround: 30 days from claim filing to resolution for standard cases.

Transit Insurance — What's Covered

Gati Movers and Packers offers transit insurance at 3% of declared value per shipment as standard. Coverage includes accidental damage in transit, fire, theft, and natural perils during transport. Pre-existing damage (items already broken at pickup), items not listed on the inventory, perishables, cash, jewellery, and original documents are typically excluded — please review your booking contract for full inclusions.

For high-value items (artwork, antiques, electronics above ₹50,000), declare full value at booking so we can extend coverage. Standard policy caps individual item value at ₹10,000 unless declared.

Talk to Our Claims Desk

Direct line: +91 95401 60277 (10 AM – 7 PM, all days). Email: [email protected].

If you've already filed and want a status update, please quote your Claim Reference Number (sent by SMS/email within 24 hours of filing). Our claims executive will respond same-day for status checks.

Need to start a claim now? Fill the form on this page with your booking details, attach photos, and we'll call you back within 5 minutes during working hours.