Know our terms before you move with us

Service Agreement & Acceptance of Terms

For your move, share the inventory, pickup and delivery addresses and preferred date. Call +91 9540160277 to confirm availability and request an itemised quote.

This agreement governs your moving and packing service from the date of quotation confirmation until final delivery at your destination address. If any term conflicts with your written service agreement signed by both parties, that signed agreement takes precedence.

Service Scope & Limitations

What We Cover

• Packing, loading, transportation, and unloading of household goods and office items
• Specialty care for fragile heirlooms, antiques, and valuable belongings (our core expertise)
• Insurance cover up to the declared value of goods
• Local shifting in Delhi NCR, Gurugram (Pin 122001–122016), and Noida (Pin 201301–201311)
• Inter-state and outstation moves to major metros and tier-1 cities
• Settling-in support, unpacking assistance, and furniture placement after delivery

What We Don't Cover

• Items explicitly excluded from the quotation (e.g., plants, pets, hazardous materials, firearms, explosives)
• Goods left uninsured beyond declared value at time of quotation
• Structural damage to existing buildings, walls, or flooring caused by your prior condition or landlord requirements
• Loss or damage due to natural disasters, riots, or events beyond our reasonable control
• Pickup or delivery outside agreed addresses or timeslots without prior written approval

Pricing, Payment & Invoice Terms

Our quotation is based on your household inventory details, moving distance, and date. For a typical 3-BHK apartment move from South Delhi (Pin 110017) to Bangalore, pricing typically ranges from ₹35,000 to ₹65,000 excluding GST, depending on fragile content and specialty packing. All quotes are valid for 15 days unless extended in writing.

Payment Schedule:

• Advance: 25% of the quoted amount upon booking confirmation
• Balance: 75% payable before or on the moving day
• Additional charges: Unforeseen costs (extra labour, special haulage, waiting time) are billed separately with supporting invoices

All invoices include GST at 18% (or applicable slab). We accept bank transfers, cheque, and card payments. Cancellation refunds are subject to our Cancellation Policy.

Insurance & Liability

For your move, ask for the handling arrangements, service inclusions and responsibility for loss or damage in writing. Any insurance coverage must be supported by a valid policy issued by the insurer.

Your Responsibility

• Declare the accurate value and condition of all items before packing begins
• Provide photographic evidence of high-value items (jewellery, artwork, electronics) for claim substantiation
• Inspect goods at delivery and raise disputes within 24 hours with signed damage report

Our Liability Cap

For your move, ask for the handling arrangements, service inclusions and responsibility for loss or damage in writing. Any insurance coverage must be supported by a valid policy issued by the insurer.

Delivery Timeline & Delays

We provide an estimated delivery window (e.g., "3 to 5 working days" for Delhi-Bangalore route) in your quotation. Delays caused by traffic, weather, or regulatory checkpoint queues are beyond our control. For delays exceeding 5 working days from the promised date, and caused solely by Gati negligence, you may lodge a written complaint with 15 days' notice for claim consideration.

You must ensure someone is present at the delivery address during the agreed window. If re-delivery is required due to recipient unavailability, additional charges may apply.

Damage Claims & Dispute Resolution

Filing a Claim

1. Inspect goods immediately upon delivery and document any damage with photographs and video
2. Provide a Delivery Damage Report (signed by both parties) within 24 hours
3. Submit the report with invoices, insurance documents, and evidence to our office at the address in your quotation
4. Gati will acknowledge receipt and investigate within 7 working days

Jurisdiction & Escalation

All disputes arising from this agreement shall be governed by the laws of India and the jurisdiction of courts in Delhi NCR, where Gati's registered office is located.

Cancellation & Modification Policy

• 30+ days before move date: 100% refund of advance minus 5% administrative charge
• 15–29 days before move date: 50% refund of advance
• Less than 15 days: Advance is forfeited; however, if we secure another booking for that date/truck, refund may be considered
• Customer-initiated rescheduling: May incur a ₹500 to ₹2,000 rebooking charge depending on truck availability and distance

Special Items & Fragile Goods

For your move, share the inventory, pickup and delivery addresses and preferred date. Call +91 9540160277 to confirm availability and request an itemised quote.

You must provide accurate descriptions and valuations of fragile goods. We reserve the right to refuse transport of items we believe cannot be safely relocated.

Data Privacy & Customer Information

For your move, ask for the handling arrangements, service inclusions and responsibility for loss or damage in writing. Any insurance coverage must be supported by a valid policy issued by the insurer.

Contact Us for Clarification

If you have questions about these terms, contact Gati Movers and Packers at +91 9540160277 during business hours (Monday–Saturday, 10 AM–6 PM IST). You can also reach us via email at our registered office for a formal response within 2 working days.

Last Updated: January 2025. These terms apply to all moves booked from this date forward. Gati reserves the right to update this page with 30 days' notice.