Terms of Service & Disclaimer
Welcome to Gati Movers and Packers — where every move feels like home. This disclaimer and our terms of service apply to all relocation services provided by Gati Movers and Packers (hereinafter "the Company"), a family-owned heritage mover established in 2010 and trusted by families across India. These terms are governed by the laws of India and the jurisdiction of our registered office in Delhi NCR. By engaging our services, you agree to the terms outlined below.
About Gati Movers and Packers
Gati Movers and Packers is a professional relocation service provider headquartered in Delhi NCR. We specialize in household relocation, office shifting, and the safe transport of fragile heirlooms and antiques across all Indian states. Our multi-generational family business has built trust through personalized care — from packing to unpacking and furniture placement — treating every client's belongings as our own.
Service Scope & Limitations
What We Cover
Our services include domestic household shifting, packing with quality materials, loading, transportation, unloading, and optional unpacking and furniture arrangement at your destination. We offer specialized handling for valuable items, antique furniture, and family heirlooms. All quotations are provided following an in-home survey or detailed inventory assessment. Once you receive your ₹4,500–₹25,000 transport estimate (sample range for local Delhi to Gurugram shifts), the quoted amount reflects the scope of work agreed upon in writing.
Exclusions & Limitations
Gati Movers and Packers does not transport the following items unless explicitly agreed in writing and with additional documentation:
- Cash, jewelry, precious metals, or loose valuables
- Wills, deeds, legal documents, or original certificates
- Hazardous materials, explosives, or flammable substances
- Plants, perishable goods, or living animals
- Medicines or pharmaceutical items
- Automotive fuel or chemical containers
If such items are accidentally packed by clients, we are not liable for loss, damage, or regulatory fines. We recommend that families retain these items in personal custody during the move.
Liability & Damage Claims
Standard Coverage
Gati Movers and Packers provides basic material care during packing and transport. However, as per the Carriage of Goods by Road Act, 1956, our liability for loss or damage is limited to the invoice value or ₹50 per kilogram of the consignment, whichever is lower. For high-value items (paintings, antiques, safes), we offer optional premium insurance coverage.
Damage Documentation
All damage claims must be reported within 48 hours of delivery with photographic evidence and a written complaint filed at our Delhi NCR office. We request clients to inspect goods immediately upon delivery and note any damage or loss before signing the delivery report. Claims filed beyond 30 days from delivery cannot be entertained.
Insurance & High-Value Items
Standard transportation does not include comprehensive damage insurance. If your consignment includes items valued above ₹5 lakhs or includes fragile heirlooms, we strongly recommend purchasing our optional premium coverage. Premium insurance rates vary from 3% of declared value based on item type and route. Antique furniture and family keepsakes receive specialized packing; premium rates for such items reflect the additional care and materials required.
Pricing, Quotes & Payment Terms
| Service | Local | Intercity |
|---|---|---|
| 1 BHK move | ₹5,500 – ₹11,000 | ₹16,000 – ₹28,000 |
| 2 BHK move | ₹8,500 – ₹15,500 | ₹22,000 – ₹38,000 |
| Bike transport | ₹2,500 – ₹4,500 | ₹5,500 – ₹11,000 |
| Car transport | ₹6,000 – ₹9,000 | ₹11,000 – ₹19,000 |
*Approximate rates. Free survey for accurate quote.
Quotation Validity
All quotations provided are valid for 30 days from the date of issue. Quotes are subject to change if the move date is postponed beyond the quoted period or if the inventory changes significantly. Additional charges may apply for stairs, basement access in older Delhi societies like Pandara Road or Lajpat Nagar, or emergency same-week bookings.
Payment Schedule
Payment terms are typically as follows:
- Advance Booking: 20% non-refundable booking amount upon confirmation
- Pre-Move: 50% balance due 7 days before the scheduled shift date
- On-Completion: 30% final payment upon successful delivery and client sign-off
We accept bank transfers, cheques, and digital payment methods. For shifts involving amounts above ₹2 lakhs, GST at 5% is applicable and will be invoiced separately. All invoices will bear our GST registration details.
Cancellation & Postponement
Cancellation Policy
Cancellations made more than 15 days before the scheduled move date will result in a 10% deduction from the booking amount. Cancellations within 15 days will forfeit the entire 20% advance. No refunds are issued for postponements beyond the initially quoted date window.
Postponement
If you reschedule your move within the same calendar quarter (April–June, July–September, etc.), we will honor the original quote without penalty. Moves rescheduled beyond the quarter may incur revised quotations based on current availability and fuel costs.
Data Privacy & Communication
By requesting a quotation or booking our services, you consent to Gati Movers and Packers using your contact information (phone, email, address) for service delivery, billing, and follow-up communications. We do not share your personal data with third parties except for logistics partners directly involved in your move (drivers, warehouse operators in transit hubs). Your address and inventory details are treated as confidential.
Dispute Resolution & Jurisdiction
Governing Law
All services provided by Gati Movers and Packers are governed by the laws of India, including the Carriage of Goods by Road Act, 1956, the Indian Contract Act, 1872, and applicable GST legislation.
Jurisdiction
In the event of disputes, claims, or legal proceedings, the courts of Delhi NCR shall have exclusive jurisdiction. Any arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996, with the seat of arbitration located in Delhi.
Complaint Resolution
Complaints regarding service quality or damage should be filed in writing to our office within 30 days. We will respond within 14 working days with a resolution or investigation update.
Limitation of Liability
Gati Movers and Packers is not liable for:
- Loss or damage caused by natural disasters, accidents, or events beyond our control
- Delays due to road closures, traffic, or unforeseen circumstances
- Damage to items improperly packed or documented by the client
- Consequential or indirect losses (e.g., business interruption, emotional distress)
Contact Us
For questions regarding these terms or to file a complaint, please contact us at +91 9540160277 or visit our office in Delhi NCR. We treat your concerns with the care we extend to every family we serve — because at Gati, families trust us with what matters most.
Explore More with Gati Movers and Packers
Popular Gati Services
Packers & Movers in Metro Cities
Browse Hubs & Tools
Frequently Asked Questions
What is your GST registration number?
Our GST registration ensures all invoices are compliant with Indian tax law and can be used for company or insurance reimbursement.
Are GST and toll charges included in the quote, or billed separately?
Our written quote clearly itemizes GST (18% on service charges) and anticipated highway tolls. For pan-India moves exceeding 500 km from Delhi NCR, toll costs are estimated based on the route. Final GST is billed at invoice; toll adjustments are settled post-move based on actual routes taken by our truck.
What is your liability if my goods are lost or damaged in transit?
Basic liability covers ₹100 per kg of declared goods. Optional insurance coverage upgrades this to 3% of declared value, with claim settlement within 7 days of submission. All damage claims require photographic evidence and are resolved through our documented grievance process.
Can I modify or cancel my booking after confirmation?
Cancellations made 7+ days before the move date incur no penalty. Cancellations within 7 days forfeit 25% of the quoted amount. Modifications (date, destination, or weight) are accommodated if feasible; revised quotes are issued with updated GST calculations. Contact +91 95401 60277 for changes.
Are there hidden charges I should know about?
No. Our written estimate lists all charges: vehicle rent, labor, packing materials, GST (18%), and estimated tolls. Optional charges like storage (₹500–₹1,200/month per 100 sq. ft.), unpacking assistance, or furniture placement are quoted separately. Extra items discovered after the move incur supplementary charges, billed with GST.
How do I file a complaint or dispute if something goes wrong?
Contact our customer care team at +91 95401 60277 within 7 days of delivery with evidence (photos, videos, inventory list). Complaints are logged and escalated to our senior management. For unresolved grievances, you may file a case under the Consumer Protection Act, 2019 in your jurisdiction's district court.