Families answered—your move questions solved

Pricing & quotes

How does Gati Movers calculate moving costs?

Our quote depends on three factors: distance (kilometres from origin to destination), volume of belongings (measured in cubic feet), and service level chosen. For a 1,200 km move from Delhi to Bangalore with a 3-bedroom home, expect ₹18,000–₹28,000. We visit your home in Delhi NCR or send detailed checklists for accurate assessment.

What's included in the base moving quote?

The base quote includes packing materials (boxes, bubble wrap, kraft paper), loading, transit, and unloading at your destination. Unpacking, furniture assembly, and settling-in support are optional add-ons. For families moving within NCR (Delhi to Gurgaon or Noida), base quotes start around ₹8,500. For inter-city moves like Delhi to Hyderabad, plan ₹15,000–₹25,000 depending on volume.

Do you offer fixed quotes or only estimates?

We provide both. After home inspection (free in Delhi NCR), you receive a fixed quote. This locks your price unless you add items post-agreement. Families in Dwarka, Janakpuri, and Hauz Khas appreciate this clarity. Online quotes for inter-city moves (Delhi–Mumbai, Delhi–Pune) start from ₹12,000. We've served families with transparent pricing since 2010.

Are there discounts for weekend or off-season moves?

Yes. Off-season moves (June–August, December–January outside holidays) attract 8–12% discounts. Weekend moves are standard-rate. Bulk referrals (3+ families) earn 10% off. For example, a Sector 62 Noida to Bangalore move typically ₹22,000 drops to ₹19,360 in July. Call +91 9540160277 for seasonal pricing on your dates.

What if my quote increases after the move starts?

Price increases only occur if items not declared initially are packed, or if final weight/volume significantly exceeds the estimate. We document everything at loading to prevent surprises. In 15+ years, our fixed-quote accuracy is 96%. If you're moving from Sector 9 Vashi to Mumbai, we measure and lock price before packing begins.

Do you offer payment plans or instalments?

For moves exceeding ₹30,000, we accept 50% advance and 50% on delivery, or 60%–40% split. No-interest EMI is available through partner banks for moves ₹50,000+. Families relocating to Bangalore, Hyderabad, or Pune often use this. Contact us at +91 9540160277 to discuss flexible payment for your inter-city move.

Booking & scheduling

How far in advance should I book with Gati Movers?

Ideal booking is 10–15 days before your move, especially for multi-city routes (Delhi–Chennai, Delhi–Kolkata). Peak season (March–May, October–November) requires 3 weeks' notice. Last-minute moves within Delhi–Gurgaon–Noida are accommodated if capacity exists. Our founder-led team at our Delhi office maintains a live calendar for families annually.

Can I book online or must I call?

Both options work. Online booking via our website collects move details; we call within 2 hours to confirm. Phone booking at +91 9540160277 is fastest for same-week moves. Families in Malviya Nagar, Safdarjung Enclave, and Chanakyapuri often prefer direct calls for immediate slots.

What's the booking confirmation process?

After you provide details (addresses, date, item list), we confirm availability and send a formal quote. You pay 20% advance (non-refundable, adjustable if date changes within 7 days). Remaining 80% is due on moving day. For a Sector 15 Faridabad to Jaipur move, this typically locks your team for ₹2,400 of a ₹12,000 quote.

Can I reschedule my move after booking?

Yes, free rescheduling within 7 days of your original date if space is available. Changes beyond 7 days incur a ₹1,500 coordination fee. Moving a family from Karol Bagh, Delhi in March? Reschedule to April with no penalty. After 15+ years serving multi-generational families, we understand life happens—but we do need crew planning confirmation.

What happens if I cancel after paying the advance?

Cancellations more than 15 days before move-day refund 80% of advance; within 15 days, 50%. Within 48 hours, no refund (we may have blocked crew). A Sector 50 Gurgaon family cancelling 20 days before recovers ₹1,920 of ₹2,400 paid. We've relocated families—cancellations are rare because we keep promises.

Packing materials & process

What packing materials do you use?

We use corrugated boxes (3-ply and 5-ply), biodegradable kraft paper, bubble wrap, foam sheets, and wooden crates for fragile heirlooms. For a 3-bedroom Delhi home, packing materials cost ₹2,500–₹8,000. Families with antiques or glass collections get upgraded padding at ₹1,000 extra per room.

Can I provide my own boxes?

Yes, though we recommend against it—used boxes weaken during transit. If yours are sturdy (less than 6 months old), we'll use 60% of them and supply 40% new materials. A Gurgaon-to-Bangalore move using 8 of your boxes saves ₹800. We've observed that families who mix sources often regret it—new boxes from us cost ₹150 each.

How long does packing take for a typical home?

A 2-bedroom home: 4–5 hours (₹3,500 labour). 3-bedroom: 6–7 hours (₹5,200). 4-bedroom villa: 8–10 hours (₹7,500). This includes fragile-item wrapping and box-labeling. For Sector 37 Faridabad homes, we pack in stages: day 1 (non-essentials), day 2 (kitchen & daily-use). Families appreciate this rhythm—you still cook dinner on packing day.

Do you provide eco-friendly packing options?

We use 100% recyclable kraft paper and cardboard. Wooden crates are reusable for storage post-move. For an additional ₹1,200, we offer compostable padding (corn-starch based) instead of foam. Delhi families moving to eco-conscious neighbourhoods like Greater Noida West often upgrade. We've reduced single-use plastic by 40% across family moves since 2010.

Can you pack fragile items like glassware and antiques separately?

Absolutely. This is our specialty. Heirloom glassware is triple-wrapped and boxed in crates with wooden dividers (₹2,000–₹3,500 per crate). Antique furniture gets blanket-wrapping and corner-padding. For a Delhi family with a 50-year-old dressing table and porcelain collection moving to Bangalore, we allocate 6–8 dedicated hours. Families have trusted us with irreplaceable items since 2010.

Insurance & damage claims

What insurance coverage does Gati Movers provide?

Transit insurance is available at 3% of declared value. This covers accidental damage, water damage, and theft during transit. Coverage applies to all declared items listed in your inventory. For moves exceeding ₹10 lakh value (e.g., high-end furniture, artwork), cover scales on the same basis, at 3% of declared value.

How do I file a damage claim?

Report damage within 48 hours of delivery with photos. File a formal claim at our Delhi office or email damage details. We settle approved claims within 7 days—faster than industry standard (30 days). For a Sector 12 Dwarka family whose sofa sustained a 6-inch tear, claim filed on delivery day was approved on day 5, refund credited by day 7.

Are there items NOT covered under insurance?

Cash, jewellery, documents, and items not declared in the inventory aren't covered. Damage due to improper packing by customer after delivery, or pre-existing damage, is excluded. Liquids (perfume, paint) must be declared separately. For most Delhi-to-Pune moves with standard household goods, full cover at 3% of declared value applies without gaps.

Can I increase insurance coverage for high-value items?

Yes. Higher-value consignments are covered on the same basis, at 3% of declared value. A family moving artwork worth ₹15 lakh declares that value and is covered at 3% of it for full protection. We require photo documentation and valuation receipts. This is standard for Delhi families relocating art collections, jewellery, or rare antiques to metros like Bangalore or Mumbai.

What if damage is found after the 48-hour window?

Report within 7 days with dated photos; we investigate. Claims filed after 7 days are denied unless damage is from latent defects (e.g., wood warping discovered weeks later due to transit conditions). Our 4.5/5 rating partly reflects fair claim handling—we've processed 1,000+ damage claims with 94% approval since 2010.

GST, tolls & invoices

Is GST included in my quote?

GST (18%) is calculated separately and added to final billing. A ₹20,000 move incurs ₹1,000 GST, totalling ₹21,000. For inter-state moves (Delhi to Karnataka, Delhi to Maharashtra), HSN code 9964 applies; GST is non-ITC (input tax credit unavailable). All invoices issued by our Gurgaon office are GST-compliant.

Who pays for state-to-state tolls?

Tolls are included in our quote for interstate moves up to ₹2,500. If actual tolls exceed this (e.g., Delhi–Mumbai via dense toll corridors), you pay the difference on delivery. For a Sector 5 Dwarka to Thane move, tolls typically run ₹1,800; included in the ₹21,000 invoice. Transparent toll breakup is provided post-move.

Do you provide GST invoices for corporate relocations?

Yes. We issue detailed GST invoices with HSN 9964 (removal and storage services) and line-item breakup. Corporate clients from Gurgaon tech parks relocating to Bangalore use these invoices for expense reporting. GSTIN: 06CBZPN8878H1ZH (sample format—yours will be unique).

Can you provide an itemized receipt for personal records?

Absolutely. Post-move, we issue an itemized invoice listing all services (packing labour, materials, transport, unpacking), plus GST. This is essential for insurance claims or relocation reimbursement claims. A family from Noida moving to Hyderabad receives an invoice within 2 days, detailing each service block for HR reimbursement workflows.

Tracking & communication

Can I track my shipment in real-time?

Yes. After packing, you receive a tracking ID. You can monitor truck location via SMS or WhatsApp updates at key checkpoints (loading, state-border crossing, final approach). For Delhi–Jaipur moves (260 km), you get updates at Gurgaon, Neemrana toll, and 20 km from destination. This transparency is why 4.5/5 families rate us highly.

How often will I hear from the crew during transit?

Crew contacts you on day 1 (loading confirmation), day 2–3 (progress update), and final day (delivery ETA 2 hours before arrival). For long-distance moves (Delhi–Bangalore, 2,150 km), you get additional mid-journey updates at Madhya Pradesh and Telangana borders. You can call +91 9540160277 anytime if concerns arise.

What if my truck is delayed?

Delays beyond 24 hours (mechanical, weather) are communicated immediately with revised ETA. If delay is our fault, compensation is ₹500 per day. A Sector 15 Faridabad family whose truck broke down near Gwalior was offered ₹1,000 compensation plus hotel reimbursement. Delays are rare—our fleet maintenance is strict since 2010.

Can I remain in contact with my packing and delivery crew?

Yes. You receive crew phone numbers 24 hours before packing and transit. WhatsApp groups are created for live updates, photo confirmation of packed items, and delivery-day communication. Families appreciate this direct line—no middleman. A Malviya Nagar family photographed packed heirlooms via WhatsApp before truck departure for peace of mind.

Storage & special services

Do you offer temporary storage before or after moving?

Yes. Short-term storage (up to 30 days) costs ₹150 per cubic metre per month. Long-term storage (3–12 months) is ₹120 per cubic metre monthly. A 3-bedroom home's contents (roughly 60 cubic metres) costs ₹9,000 for 30 days or ₹4,320 for 3 months. Climate-controlled warehouse (Delhi warehouse: Sector 63 Noida) prevents moisture damage, essential for antiques. Families waiting for house possession often use this bridge.

Can you help with furniture assembly and room setup?

Yes. Unpacking and furniture placement costs ₹3,500–₹6,500 depending on home size and complexity. Kitchen setup (shelving arrangement, utensil placement) is ₹2,000 extra. This differentiates us—one Bangalore family said, "Gati felt like extended family. They even helped us unpack the kitchen so we could cook dinner that night." This is why families return to us.

Do you handle fragile items like paintings, chandeliers, or collectibles?

Absolutely. Each item is assessed individually. Paintings get acid-free wrapping and wooden crates (₹1,500–₹3,000 per piece). Chandeliers are disassembled, wrapped in foam, and reconstructed at destination (Rs 4,500-8,000). For collectors with rare items, we offer photo-documentation services (₹500) pre-move for insurance records. Delhi families with museum-grade collections trust us entirely.

Can you arrange for vehicle transportation alongside household goods?

We don't transport vehicles ourselves, but we partner with certified car movers. For a move from Delhi to Mumbai with a vehicle, we coordinate: your car ships separately (₹8,000–₹12,000), your household goods on our truck (₹18,000–₹25,000), both arriving within 1–2 days of each other. This bundled coordination simplifies multi-city relocation logistics.

Do you offer settling-in support after the move?

Yes. For inter-state moves, we provide local-orientation support: utility connections (electricity, water), document verification with local municipality, and neighbourhood recommendations. In Bangalore, a Delhi family's crew stayed 2 extra hours to help activate the water-filter and locate the nearest school. This personalized care extends beyond the truck—it's our family-first promise.

Special situations & additional questions

Can you handle moves from/to old-age homes or shared accommodations?

Yes, though logistics differ. We assess narrow stairwells, lifts, parking constraints at senior-living facilities. Moves to one-bedroom flats in Sector 12 Dwarka (tight spaces) require smaller boxes and 6–8 hours labour. We've relocated 200+ seniors annually since 2010. Extra care is taken with mobility assistance—our team operates lifts, navigates ramps, and sets up ergonomic furniture placement.

What if my address keeps changing before the final move date?

Up to 2 address changes within 10 days of move-date incur no fee. Beyond 2 changes, each change is ₹1,500. A corporate family transferring twice before final destination was charged ₹1,500 once. We accommodate this because families we've served experience corporate reshuffles. Clarity upfront prevents frustration.

Do you offer eco-friendly disposal of old items I'm not moving?

Yes. Unwanted items are donated to NGOs (Gurgaon: Akshaya Patra; Delhi: CRY—Child Rights and You) or recycled. Non-hazardous disposal is free; hazardous items (paint cans, electronics) cost ₹500–₹2,000 for compliant disposal. A Sector 43 Gurgaon family disposed of 15-year-old electronics responsibly at ₹1,200. We reduce landfill footprint across 500+ annual moves.

Can I get a custom moving quote for a single room or partial house move?

Yes. Partial moves (single room, office relocation) start at ₹4,500 for labour + materials. A Dwarka family moving just bedroom furniture to a new DDA flat paid ₹5,200 (2-hour labour, materials, local transport). We're flexible—not every family moves their entire home at once. Call +91 9540160277 for custom quotes.

Do you have references or customer testimonials I can check?

Yes. Visit our website's testimonials page or call us for recent client contacts (with their permission). Our 4.5/5 rating across Google, Justdial, and Sulekha reflects 15+ years of family-trusted service. A Bangalore family wrote: "Gati Movers arrived on time, packed our heirlooms with reverence, and set up our dining room exactly as I'd imagined—truly extended family." These stories are our heritage.

What makes Gati Movers different from local movers?

We've relocated families with 94% damage-claim approval (industry average: 60%). Our founder-led team since 2010 ensures decision-making is personal, not corporate. We specialize in heirlooms and antiques. Most importantly, you're not a transaction; you're extended family.

How do I get a free moving checklist or planning guide?

Call +91 9540160277 or WhatsApp your address to receive a customized moving checklist (timeline, packing order, utility disconnection steps). Digital checklists are email-delivered within 2 hours. This 15-year-old resource has helped families organize moves systematically. It's our way of partnering with you—moving starts long before the truck arrives.