Our Commitment to Your Personal Information
At Gati Movers and Packers, we've been entrusted by 500+ Indian families since 2010 to safeguard more than just their belongings—we protect their personal data with the same care we extend to their heirlooms and family treasures. This privacy policy explains how we collect, use, and secure the information you share with us during your relocation journey.
We are registered under India's Goods and Services Tax (GST) regime, holding ourselves to both government standards and professional movers' ethics. Your trust is our foundation, and transparency is how we honour it.
What Information We Collect and Why
Contact and Address Details
When you request a moving quote or book our services, we collect your name, phone number, email, and current/destination addresses. For example, if you're relocating from Gurgaon to Bangalore, we need your exact address in Gurgaon (including pincode 122001 or 122002) and Bangalore to arrange your pickup and delivery. This information helps our team plan your move professionally and provide settling-in support at your new home.
Inventory and Property Information
We ask detailed questions about your household goods—whether you're moving fragile antiques, kitchen equipment, or furniture. This helps us allocate the right vehicles and trained staff. We may photograph items or prepare a detailed inventory list (common for moves exceeding ₹50,000 in declared value) to ensure accountability and insurance clarity.
Payment Information
We collect payment details, including bank account or UPI information, to process your moving charges. If your relocation costs ₹25,000 to ₹1,50,000, you'll provide payment confirmation. We never store full banking credentials; we rely on secure payment gateways and receipt documentation only.
Communication Preferences
With your consent, we may send SMS, WhatsApp, or email updates about your move—delivery schedules, unpacking timelines, or follow-up settling-in offers. You can opt out of marketing communications at any time.
How We Use Your Information
- Service Delivery: Processing your booking, arranging vehicles, coordinating pickup and delivery, and providing furniture placement and unpacking support.
- Quality Improvement: Understanding your experience to enhance our personalized assistance—the same family-led ethos that has served families for 15+ years.
- Compliance and Safety: Meeting GST filing requirements and Indian law obligations (including NEFT/RTGS transaction reporting).
- Insurance and Dispute Resolution: In case of claims or disagreements, we maintain records per Insurance Act protocols and Delhi NCR jurisdiction standards.
- Feedback and Testimonials: With explicit permission, we may feature your story (like our 4.5/5 family rating) in testimonials or case studies across our website and social platforms.
Data Protection and Security
Technical Safeguards
We use encryption (SSL/TLS) on our website to protect data in transit. Our servers are hosted in India-compliant data centres, and access to customer databases is restricted to authorized personnel only. Regular backups ensure your information is never lost.
Operational Safeguards
Our team members—from the founder-led leadership to on-ground staff—undergo confidentiality training. When we move your belongings from Delhi to Pune, our staff carry only the information they need: your address, contact details, and inventory. Sensitive documents or valuables remain under your supervision until final handover.
Third-Party Sharing
We do not sell your personal data to marketing agencies or online aggregators. We share information only with:
- Logistics partners: For door-to-door delivery coordination.
- Insurance providers: To process transit coverage claims (with your consent).
- Payment processors: PCI-DSS certified vendors only.
- Government/Legal authorities: When required by law (GST audits, court orders, or police investigations).
Any third party we engage must sign a Data Processing Agreement confirming they handle your information only as instructed and maintain confidentiality.
Your Rights Over Your Information
Access and Correction
You have the right to request a copy of all personal data we hold about you. Contact us at +91 9540160277 with your name and booking reference. We'll provide details within 10 working days at no charge.
Deletion and Right to Be Forgotten
After your move is complete and any insurance claims or GST compliance period closes (typically 6 months), you can request deletion of your personal data. We retain only anonymized records for quality audits. Some data may be kept longer if required by Indian tax law or unresolved disputes.
Objection to Processing
If you object to how we use your data, we'll stop that particular use within 7 days—provided it doesn't interfere with active bookings or legal obligations. For example, you can opt out of promotional SMS immediately.
Cookies and Tracking
Our website uses cookies to remember your preferences and improve user experience. We use Google Analytics (anonymized) to understand traffic patterns. You can disable cookies in your browser settings; however, some website features may not function properly. We do not track you across third-party websites for marketing.
Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal data from minors. If a child's information is submitted (e.g., as part of a family moving case), we ask the parent/guardian for explicit consent and handle it with utmost care, especially if the move involves schools in areas like Noida (201301) or Gurgaon.
Data Breach Notification
In the rare event that a security breach exposes your personal information, we will notify you within 72 hours via email and phone call. We'll also report the incident to the relevant authorities as required by Indian cybersecurity laws. We maintain cyber liability insurance to cover such events.
Changes to This Policy
We update this privacy policy periodically to reflect new laws (like GST changes) or business practices. Updates are posted on this page with a revised date. Continued use of our website or services means you accept the updated policy. We'll notify you of material changes via email if they affect your rights significantly.
Contact and Dispute Resolution
Questions About Your Privacy?
Reach out to our Data Protection Officer at +91 9540160277 or email us through our website contact form. We respond within 5 working days.
Jurisdiction
Gati Movers and Packers operates from Delhi NCR (our registered office). Any dispute regarding this privacy policy or data handling is governed by the laws of India and shall be resolved under the jurisdiction of courts in Delhi. We encourage you to try resolution through our internal grievance system first.
Regulatory Compliance
We comply with the Information Technology Act, 2000, and all applicable GST/Income Tax regulations.
Where every move feels like home, your privacy is protected like family. Thank you for trusting us with your relocation journey.
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Frequently Asked Questions
What personal information does Gati Movers collect, and why?
We collect your name, phone (+91 format), residential address (including pincode), destination locality, household inventory details, and move-in date—essential for preparing accurate quotes, arranging vehicles, and coordinating logistics across cities like Delhi, Bangalore, Hyderabad, and Chennai. We also store GST number if applicable for invoice compliance. This data enables our team to customize padding for heirlooms and arrange unpacking support.
Do you share my phone number or address with other companies?
No. We share data only with our own logistics partners (transport, warehouse staff) within India, and only the specific details they need to execute your move—e.g., your destination pincode shared with our Chennai partner for your Bangalore-to-Coimbatore relocation. We never sell or rent your contact information. Third parties sign confidentiality agreements under Indian contract law.
Is my data encrypted? How do you protect against breaches?
Yes. Our quote and booking portal uses SSL/TLS encryption. Customer records are stored on password-protected Indian servers (not cloud-offshored). Access is restricted to authorized staff. We conduct annual security audits and maintain incident response procedures per IT Act, 2000. In rare breach events, we notify affected customers within 72 hours as per notification guidelines.
How long do you keep my personal information after the move?
We retain your data for 15+ years post-relocation for billing, GST/tax compliance, and warranty claims on heirloom insurance (at 3% of declared value). After 15+ years, we archive and securely delete personal contact details unless you request deletion earlier. You may request erasure in writing to +91 95401 60277.
What about data from our free quote request or website form?
Your quote inquiry (location, budget range, move date) is stored securely and used only to contact you with a personalized estimate. If you don't confirm booking within 30 days, we send one reminder SMS; you can opt out anytime. We don't share quote data with marketing agencies—only our internal team views it.
Do you use cookies or tracking on your website?
We use basic analytics cookies (Google Analytics) to understand user behavior—which cities visitors search, average bounce rate, popular pages. No personally identifiable information is tracked without explicit consent. You can disable cookies in browser settings. We do not use retargeting ads or sell cookie data to third parties.
What are my rights regarding my personal data under Indian law?
Under the Information Technology Act, 2000, you have the right to: request a copy of your stored data, correct inaccuracies, request deletion (where legally permissible), and lodge a complaint with the Data Protection Authority or Cyber Appellate Authority if violated. Contact us at +91 95401 60277 for formal requests—we respond within 15 days.
Is my GST number secure if I provide it for invoicing?
Yes. GST details are stored in a separate, encrypted section of our accounting system. Only our compliance and finance teams access it, strictly for invoice generation and GST return filing. We do not use GST numbers for any marketing or third-party sharing. Your data aligns with GST rules and income-tax confidentiality requirements.